Thursday 13 November 2008

Wedding Photographer in Kent - Apple Display

This is a follow-up to my initial post on the problems I was having with my 23" Apple Cinema Display. I phoned AppleCare in the UK last week to complain that my £600 monitor had started misbehaving after only 15 months. I was initially told that there was nothing that could be done, but I took a deep breath and calmly, but assertively, put my point across. I can't remember precisely what I said but it was along the lines that if Apple are going to charge premium prices for their products they ought to be lasting for many years. I also pointed out that the Apple forums are full of threads regarding issues with this particular display and that Apple should take responsibility for flawed products. I was put on hold for 20 minutes while the representative spoke with the Customer Services department but the upshot was that Apple agreed to sort out my monitor for free. I took the display along to my local authorised Apple repairer and they replaced it within 24 hours. If you're having problems with your Apple gear I hope you'll be inspired to give them a call and complain!

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